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Shipping Policy

Check out our menswear brand. They are from Japan, Europe, Canada and around the world.  Furthermore, they are all premium menswear brand. They include shoes, clothes, sunglasses and so on. Also, you can find the high quality denim from Japan such as, Kuro and Stevenson Overall Co. More and more brands are coming. such as, Soulive(Setto), Folk and so on. All launched brands are shown as below. If you need the latest information, remember to subscribe us.
Check out our menswear brand. They are from Japan, Europe, Canada and around the world.  Furthermore, they are all premium menswear brand. They include shoes, clothes, sunglasses and so on. Also, you can find the high quality denim from Japan such as, Kuro and Stevenson Overall Co. More and more brands are coming. such as, Soulive(Setto), Folk and so on. All launched brands are shown as below. If you need the latest information, remember to subscribe us.

All orders placed before 2pm (GMT +8) will be shipped within the same day (Monday to Friday, except public holiday). Upon shipment of your ordered goods, a notification will be sent to your email.

 

We offer free shipping in Hong Kong and Macau.

 

All shipment will be handled by SF Express in Hong Kong, Macau, Taiwan and China, which will usually be delivered upon 2-3 working days*.

 

We provide express shipping service for international customers, shipping fee will be HKD 250 per order (HKD 50 for Taiwan). Or you can enjoy free worldwide shipping for order above HKD 2,500. All international order will be handled by FedEx or DHL. They will usually be delivered upon 3-5 working days*.

 

​*Import tax and duties may be applicable, depending on the destination country and you are responsible for all import tax and duties. The courier will contact you with further details for customs clearance. Please be reminded that it may delay the delivery time.

 

Consumption Voucher & Pickup (HK Only)

Pickup at our office is available for Hong Kong customers. Kindly contact us and let us know what you want. We will inform you when they are ready for pickup. You can use your Consumption Voucher too.

Orders shipping to Taiwan

Please provide below information on [Order notes].

1. Full name in Chinese and

2. Taiwan ID number

Recipient should also download EZ Way app for identity verification (With the same information you have provided us).

Return & Exchange Policy

If you are not fully happy with the goods you have received, you can return them to us within 7 days of receipt, providing they are in original resalable condition. Once returned you will be entitled to receive an exchange or a refund. We are not able to refund or exchange items that appear to have been worn, washed, or not in original condition. Usually it will take 2-3 working days to process the return and exchange. Customers are liable for the shipping cost for returning/exchanging the goods.  ANDJOY Store Ltd reserves the final decision on all return and exchange. Cancellation of orders will result in 5% service charge.

 

*Discounted items are non-refundable.

 

Please send the return goods to below address:

ANDJOY Returns Department,

Room 1706, Wang Lung Ind. Building,,

48-56 Wang Lung Street, T.W.,

Hong Kong