All orders placed before 4pm (GMT +8) will be shipped within the same day (Monday to Friday, except public holiday). Upon shipment of your ordered goods, a notification will be sent to your email.
We offer free shipping in Hong Kong and Macau.
All shipment will be handled by SF Express in Hong Kong, Macau and China, which will usually be delivered upon 2-3 working days*.
We provide express shipping service for international customers, shipping fee will be HKD 185 per order. Or you can enjoy free worldwide shipping for order above HKD 900. All international order will be handled by FedEx or DHL. They will usually be delivered upon 3-5 working days*.
*Import tax and duties may be applicable, depending on the destination country and you are responsible for all import tax and duties. The courier will contact you with further details for customs clearance. Please be reminded that it may delay the delivery time.
We are still running smoothly as usual. All staff are checking their temperature before coming to work and are required to put on a mask to protect everyone. By adopting home office, we have minimized the number of staff in the warehouse and make sure we are at least 2m apart during work. It's also important to disinfect our hands from time to time, especially before packing your orders.
All international orders are shipped with FedEx, and we make sure you will still receive them in a 3 to 7 days time frame. For customer in Hong Kong, all orders are handled by SF Express and you will still be able to get them on the next working day.
If you are not fully happy with the goods you have received, you can return them to us within 7 days of receipt, providing they are in original resalable condition. Once returned you will be entitled to receive an exchange or a refund. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. Usually it will take 2-3 working days to process the return and exchange. Customers are liable for the shipping cost for returning/exchanging the goods. ANDJOY Store Ltd reserves the final decision on all return and exchange.
*Discounted items are non-refundable
Please send the return goods to below address:
ANDJOY Returns Department,
Room 1706, Wang Lung Ind. Building,,
48-56 Wang Lung Street, T.W.,